Introduction
In a world that is increasingly becoming digital, customers want instant answers. Small businesses are no different. But when small businesses dont reply, it can lead to confusion, missed chances, and anger. Quick answers show that a business cares about its customers and wants to please them. When you ignore questions or take too long to answer, customers often feel neglected, which can hurt your business’s image. This piece will talk about the reasons for the silence, how it affects customer trust, and ways to make things better
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